Privacy Policy

Professional use only

Ruqelo is offered exclusively to licensed healthcare professionals. By using Ruqelo, you confirm that you completed the Clinical Responsibility Commitment at signup and agree to use the platform only within your professional competence.

No patient-identifiable data

You must not enter protected health information or any patient-identifiable data into Ruqelo — including patient names, medical record numbers, dates of birth, contact details, photographs that could identify a patient, or any other information that could identify an individual.

Ruqelo is not HIPAA-compliant and maintains no Business Associate Agreements. Ruqelo is not designed to receive, store, or process patient-identifiable information. Any entry of such data is a breach of our Terms of Service and is undertaken solely at your own risk and responsibility.

Use de-identified, synthetic, or otherwise non-identifiable clinical content only.

Account and usage data

When you create an account, we collect and store account identifiers (such as your email address and authentication provider user ID), subscription and trial usage counts, language and specialty preferences, and attestation that you accepted the Clinical Responsibility Commitment at signup.

This information is stored in our database to manage your account, enforce plan limits, and operate the service.

Clinical inputs and AI processing

Ruqelo delivers AI-generated outputs through third-party computational inference services operating under contractual data protection obligations, including standard contractual clauses where applicable. Inputs are processed transiently and are not retained beyond what is necessary to generate an immediate response.

Provided users comply with the prohibition on entering personally identifiable information, clinical inputs do not constitute personal data under applicable data protection law, and no further processing disclosure is required.

Do not submit patient-identifiable data. Ruqelo does not warrant confidentiality of any patient-identifiable information you enter in breach of these requirements.

Session data and retention

Generated clinical outputs are produced in real time for your session. Ruqelo does not store patient-identifiable information from your clinical inputs. Conversation history and preferences you choose to save are associated with your account to provide continuity of service.

You may delete saved conversations from within the application. Account data is retained while your account remains active and as required for legal, billing, or security purposes.

Payment processing

If you subscribe to a paid plan, payment details are processed by our payment provider. Ruqelo does not store full payment card numbers on its servers.

Security

We implement reasonable technical and organisational measures to protect account data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your rights

Depending on your jurisdiction, you may have rights to access, correct, or delete personal data we hold about you (such as your account email and preferences). Contact us using the options below to exercise these rights.

Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use of Ruqelo after changes constitutes acceptance of the revised policy.

Contact

Questions about privacy or data handling? Use Report a problem in the app or visit Help & Support.