Ruqelo is built by practicing clinicians and designed specifically for licensed healthcare professionals. This page describes our approach to clinical safety, responsible AI use, patient summary protection, and the limits of what Ruqelo is and is not.
Who builds Ruqelo
Ruqelo is built by a licensed physician with experience in emergency and internal medicine. Clinical accuracy, appropriate hedging, and responsible AI use are built into every product decision.
What Ruqelo is
Ruqelo is a clinical workflow support tool. It generates structured documentation drafts, evidence-informed reasoning drafts, voice case discussions, referral preparation materials, and teaching simulations — all requiring independent clinician verification before any clinical action.
What Ruqelo is not
Ruqelo is not a healthcare provider. It does not diagnose, prescribe, or treat. It does not replace clinical judgment. Regulatory classification of AI software varies by jurisdiction and intended use. It is not suitable for emergency self-triage or use with identifiable patient data.
De-identified use only
Ruqelo is designed exclusively for de-identified clinical inputs. Users must not enter patient names, dates of birth, record numbers, contact information, photographs, or any other information that could identify an individual. Detailed requirements are in our Terms of Service and Privacy Policy.
AI outputs and clinical verification
AI-generated outputs may contain errors, omissions, or outdated information. All outputs must be independently verified by the clinician against current local guidelines, formularies, and the specific clinical context before any action is taken.
Training data
Clinical inputs submitted to Ruqelo are processed transiently to generate outputs. They are not used to train, fine-tune, or evaluate any AI model.
Patient summaries — protection for clinicians and organisations
Patient summaries — what they are and what they are not
When a clinician uses Ruqelo's Share with Patient feature, a plain-language summary is generated to help the patient understand the key points of their consultation. This summary is a communication aid only. The following protections apply:
1. Working assessment only — Every patient summary reflects a working clinical assessment based on the information available at the time of the consultation. It does not represent a confirmed, final, or definitive diagnosis. Medical conditions can evolve, progress, or present new features at any time. The working assessment described in a summary may change as new clinical information becomes available.
2. Not a medical record — A Ruqelo patient summary is not a formal medical record, clinical note, or legal document. It has no standing as an official record of care. The authoritative clinical record is held by the treating clinician, institution, or health system in accordance with applicable record-keeping requirements.
3. Not intended for legal or liability use — Patient summaries are intended only as plain-language communication aids. They are not formal medical records, not confirmed diagnoses, and not substitutes for the clinician's official documentation. Their use in any legal, regulatory, insurance, or liability context is expressly disclaimed to the maximum extent permitted by applicable law. By accessing a Ruqelo patient summary, the recipient acknowledges these limitations. This applies to patients, families, third parties, legal representatives, and any other party who accesses the summary.
4. AI-generated content — Patient summaries are generated by AI from de-identified clinical inputs provided by the treating clinician. They are not authored by the clinician in the same manner as a formal clinical letter or record. The clinician shares the summary as a supplementary communication tool, not as a formal clinical statement.
5. Clinician and organisation protection — Sharing a Ruqelo patient summary does not constitute an admission, guarantee, warranty, or representation regarding diagnosis, prognosis, or treatment outcome. Clinicians and organisations who use the Share with Patient feature do so as a supplementary patient communication measure only. Ruqelo's full limitation of liability terms apply — see Terms of Service.
6. Evolving conditions — Medicine is inherently uncertain. The condition described in a summary may progress, change, or be revised as new information becomes available. Patients are always advised to contact their clinician if their condition changes, worsens, or if they have new concerns — and to call emergency services immediately if they are experiencing a medical emergency.
7. Expiry — Patient summaries expire automatically after 7 days. After expiry, the content is no longer accessible. This time-limited access further reinforces the point-in-time and provisional nature of the information.
Emergency disclaimer
Ruqelo is not an emergency response tool. If you or someone else is experiencing a medical emergency, stop and contact your local emergency services immediately.
Model limitations
Ruqelo's AI models have knowledge cutoffs and may not reflect the most recent guidelines, drug approvals, or clinical evidence. Users should apply current local guidelines and verify outputs against up-to-date sources.
Feedback and concerns
If you encounter an output that appears clinically inaccurate, harmful, or inappropriate, please report it immediately using the Report a problem function in the app or by emailing support@ruqelo.com.
Common questions from clinicians and organisations
Are patient summaries formal medical records or legal documents?
No. Ruqelo patient summaries are plain-language communication aids intended to help patients understand the key points discussed during a consultation. They are not formal medical records, not confirmed diagnoses, not clinical letters, and not substitutes for the clinician's or institution's official documentation. Use of a Ruqelo patient summary for legal, regulatory, insurance, disciplinary, or liability purposes is not intended and is disclaimed to the maximum extent permitted by applicable law. The treating clinician's or institution's official medical record remains the authoritative record of care.
Does sharing a summary mean I am committing to that diagnosis?
No. The summary communicates your working clinical assessment at the time of the consultation — exactly as you would explain it verbally. Working assessments are inherently provisional. The summary language reflects this: it never states a final or confirmed diagnosis. Conditions evolve, new information changes the picture, and the summary does not bind you to the assessment it describes.
What if the patient shares the summary with their lawyer?
Patient summaries are intended only as plain-language communication aids. They are not formal medical records, not confirmed diagnoses, and not substitutes for the clinician's official documentation. Their use in any legal, regulatory, insurance, or liability context is expressly disclaimed to the maximum extent permitted by applicable law. This limitation is built into every summary and into the ruqelo.health Terms of Use that govern access. The summary is AI-generated from de-identified inputs — it is a communication aid, not a clinical statement authored by you for legal purposes.
Can my hospital trust or health system use Ruqelo?
Yes. Ruqelo is designed to complement existing clinical workflows and institutional documentation systems — not replace them. For organisations evaluating Ruqelo at scale, we recommend reviewing this page in full and contacting support@ruqelo.com for an institutional discussion. We can provide documentation of our data handling, AI infrastructure, and patient summary protection framework.
Does Ruqelo comply with GDPR or data protection law?
Ruqelo is designed for de-identified, anonymised, or synthetic clinical inputs only. Users must remove direct identifiers and avoid rare combinations of details that could reasonably identify an individual. Depending on jurisdiction, context, and the possibility of re-identification, de-identified or pseudonymised clinical information may still be treated as personal data under applicable law. Ruqelo therefore requires users not to submit patient-identifiable information and processes clinical inputs only as necessary to generate the requested output, subject to the data-handling terms described in this policy. Account, billing, and usage data is handled per our Privacy Policy. Ruqelo is not HIPAA-compliant and does not maintain Business Associate Agreements. For institutional data protection queries, contact support@ruqelo.com.
Is Ruqelo a regulated medical device?
Ruqelo is intended as clinician-supervised drafting, documentation, education, and reasoning-support software. It is not intended to diagnose, prescribe, monitor, treat, or replace professional clinical judgment. Regulatory classification of AI software varies by jurisdiction and intended use. Users and institutions are responsible for assessing applicable local regulatory requirements before deployment. All outputs require independent clinician verification before any action is taken.
Can I use Ruqelo for teaching and medical education?
Yes — Simulate is specifically designed for medical educators. It generates complete clinical teaching scenarios across all 125 specialties including structured phases, vital signs, investigation results, debrief guides, and learning objectives. Simulate outputs are clearly labelled as teaching scenarios only and must never be used in real clinical care.
What should I do if Ruqelo generates something clinically inaccurate?
Stop and do not act on the output. Use the Report a problem function in the app or email support@ruqelo.com with the output and the clinical context. All outputs require independent verification before any action — this is why Ruqelo is designed as a drafting and reasoning support tool, not an autonomous decision-maker. Your clinical judgment always takes precedence.
Does Ruqelo work across different healthcare systems and countries?
Yes. Ruqelo is used by clinicians across multiple countries and healthcare systems. It supports 10 languages and 125 specialties. However, clinical guidelines, drug formularies, and protocols vary by country and institution. Always verify Ruqelo outputs against your local guidelines and formulary before any clinical action.
Related documents: Terms of Service · Privacy Policy