Help & Support

Create a free account with email or Google via the sign-up page.

After sign-in you are taken straight to the app. Your account starts with 5 free clinical notes.

Every new account includes 5 clinical notes, 2 clinical reasoning drafts, and 1 voice consultation at no charge.

Usage is tracked automatically. Subscribe anytime from the user menu or the pricing page to keep going — there are no automatic charges.

Ruqelo has six modes, switchable from the top bar: Klaero (clinical notes), Savori (clinical reasoning draft), Lysen (voice consult), Refaro (specialty consultation simulation), Simulate (teaching scenario generator), and Corpelo (document Q&A, Elite).

Pick the mode that matches your task. Your selected specialty and language carry across every mode.

Select your specialty and language in the top bar.

In Klaero, choose a note format, paste your rough clinical notes, and press Generate or Ctrl/Cmd+Enter.

The AI returns a structured note in your chosen format. Keep the conversation going to refine, shorten, expand, or translate it.

Ruqelo supports 125 medical specialties across 9 clinical groups, each with tailored prompts, documentation formats, and reference sources.

Change specialty from the pill at the top of the chat — your conversation scope updates automatically.

Klaero offers 16+ note formats. Universal formats are always available: Admission Clerking, SOAP / Progress, SBAR, Ward Round, Discharge Summary, Referral Letter, Free Text, and a saveable Custom format.

Specialty-specific formats appear based on your selected specialty — for example ED Clerking, Internal Medicine Clerking, Operative Note, Pre-anaesthetic Assessment, Neurology Note, Psychiatry Note + MSE, Obstetric Note, Paediatric Clerking, and Cardiology Note.

Pick the format from the selector beside the specialty pill. The generated note follows that format's structure and headings exactly.

When your specialty is Emergency Medicine, you can choose 'ED Format' — a dedicated house style alongside ED Clerking.

It uses PMH / PSH / Allergies, an HPI with pertinent negatives, baseline examination blocks, an Investigations / Differential / Plan structure, and consultant-level closure, plus STEMI, Stroke, and Trauma code variants.

Select it from the format selector once Emergency Medicine is your specialty.

Klaero can learn how you like your notes. When you ask it to change a note's structure (e.g. 'always put allergies at the top' or 'use bullet points for the exam'), it applies the change immediately and offers to remember it for future notes.

Choose 'Remember' and the preference is saved to your account and applied automatically to future notes. Choose 'Just this note' and it only affects the current note.

View or remove saved preferences anytime under Preferences → Saved note preferences.

Notes, reasoning drafts, and voice workflows are available in 10 languages — English, Arabic, French, German, Russian, Spanish, Turkish, Chinese, Japanese, and Korean.

Use the flag selector top-right or press Ctrl/Cmd+L. Specialty formatting is preserved across all languages.

Click the microphone in the composer to dictate rough notes — your speech is transcribed into the input box.

For a spoken back-and-forth with the AI, use Lysen (Voice Consult) from the top bar instead.

Savori drafts concise, clinician-facing reasoning: direct answer first, supporting evidence second, with references where available. It is designed to support — not replace — your independent review of current guidelines, local protocols, formularies, and the patient-specific clinical context.

Ask focused questions; relevant sources appear in the References section after each answer.

When available and relevant, Savori can draw on literature, guideline, drug, and reference sources to support its reasoning drafts. Source availability may vary by query, specialty, and response mode. Clinicians must verify all recommendations against current local guidance and authoritative sources before use.

Drug interaction and dosing questions trigger targeted FDA and interaction checks.

Attach clinical images or documents via the + menu in the composer for added context.

Supported formats include JPG, PNG, PDF, and DOCX.

Klaero and Savori support three response modes: Instant (fast, on every plan), Thinking (deeper reasoning, Plus and Elite), and Extended (evidence-gathered, Elite).

Choose the mode from the selector in the composer to trade speed for depth.

Lysen is a natural, doctor-to-AI voice consultation. Choose a voice (Dokto, Quill, Atlas, or Aria), speak your case, and Lysen responds conversationally, asks follow-up questions, and calculates clinical scores.

A full transcript is saved after each session. Lysen is available on Plus (15 consultations/month) and Elite (40 consultations/month).

Refaro helps prepare for specialist referral by organising the case, surfacing likely questions from the receiving specialty, highlighting information to gather, and drafting referral reasoning for clinician verification.

Emergency Medicine is excluded — the ED consults others. Refaro is available on Plus (2/month) and Elite (unlimited).

Simulate builds complete teaching simulation scenarios across all 125 specialties and 9 clinical groups. Set the specialty, theme, learner level, and complexity, and it generates a detailed scenario with learning objectives and progression phases.

Vitals and labs are presented as tables, ECG findings as text, and imaging as specialty-appropriate illustrative figures. Optional arrest/code phases and a structured debrief are included, and you can export or share the finished scenario.

Simulate is available on Ruqelo Elite (30 scenarios/month).

Ruqelo has three plans. Basic: unlimited Klaero notes and Savori clinical reasoning drafts with Instant mode across all specialties.

Plus: everything in Basic, plus Thinking mode, Lysen voice (15/month), and Refaro (2/month).

Elite: everything in Plus, plus Extended mode, Lysen voice (40/month), unlimited Refaro, Simulate (30/month), and Corpelo (100 queries/month · 5 active books).

Manage your subscription from the pricing page.

Standard pricing: Basic $39/month, Plus $69/month, Elite $149/month. Annual billing lowers the effective monthly rate (about two months free).

A student discount is available at /pricing/student.

Cancel anytime from your billing portal. Access continues until the end of the billing period.

Contact support if you need help with cancellation.

Do not enter patient-identifiable information into Ruqelo. Clinical prompts are processed to generate outputs in real time.

Conversation history and preferences you choose to save are associated with your account to provide continuity of service. You may delete saved conversations from within the application.

Read our Privacy Policy for details on account, billing, usage, and security data.