Terms of Service

1. Nature of Service — Software Tool Only

Ruqelo is a software tool that generates AI-assisted text outputs. Ruqelo is NOT a healthcare provider, does NOT practise medicine, does NOT provide medical, clinical, diagnostic, or treatment advice, and forms NO doctor-patient or professional-client relationship with any user or any patient. Ruqelo is a tool operated entirely at the discretion and under the sole professional judgment of the user, analogous to any general-purpose software application. The user is the sole and exclusive decision-maker for any clinical action.

2. Intended use

Ruqelo is intended for use by licensed healthcare professionals as a drafting, documentation, education and organisation aid. Outputs support, and never direct, the professional's own judgment; the professional reviews the basis of every output independently before any use. Ruqelo is not intended to diagnose, treat, cure, monitor or prevent any disease, and it is not a medical device.

3. Not for emergencies or patient use

Ruqelo is not for use in emergencies and is not intended for patients or the public. In an emergency, contact local emergency services.

4. Patient handouts

Patient summaries and handouts created in Ruqelo are educational drafts. The clinician is responsible for reviewing them before sharing. They are not medical records and do not replace the clinician's advice.

5. Provided "As Is" — No Warranties

Ruqelo is provided strictly "AS IS" and "AS AVAILABLE", without warranties of any kind, express or implied, including but not limited to accuracy, completeness, reliability, fitness for a particular purpose, or merchantability. Ruqelo does not warrant that outputs are correct, current, or suitable for any clinical or professional use.

6. Assumption of Risk & Sole Responsibility

By using Ruqelo, the user — a licensed healthcare professional — expressly assumes all risk arising from use of the platform and its outputs. The user acknowledges that AI may produce errors, omissions, or fabricated information, and accepts sole and complete professional, clinical, and legal responsibility for reviewing, verifying, and acting upon any output. Reliance on any output without independent verification is undertaken solely at the user's own risk.

7. Professional Use Only & User Warranty

Use is restricted to licensed healthcare professionals. By using Ruqelo, the user warrants under penalty of account termination that they are a licensed clinician in good standing, that they completed the Clinical Responsibility Commitment at signup, and that they will use Ruqelo solely within their professional competence.

8. No Patient-Identifiable Data

Users must not enter protected health information or any patient-identifiable data. Ruqelo is not HIPAA-compliant and maintains no Business Associate Agreements. Any entry of such data is a breach of these Terms and is undertaken solely at the user's own risk and responsibility.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Ruqelo, its owners, directors, and affiliates shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for any clinical outcome, loss, injury, or damage of any kind arising from use of Ruqelo or its outputs. Ruqelo's total aggregate liability for any and all claims shall not exceed the total subscription fees paid by the user in the three (3) months immediately preceding the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

10. Broad Indemnification

The user agrees to defend, indemnify, and hold harmless Ruqelo, its owners, directors, employees, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including legal fees) arising from or related to: (a) the user's use of Ruqelo or its outputs; (b) any clinical or professional decision made by the user; (c) the user's breach of these Terms; or (d) the user's entry of patient-identifiable data.

11. AI Infrastructure Disclosure

Ruqelo delivers AI-generated outputs through third-party computational inference services operating under contractual data protection obligations, including standard contractual clauses where applicable. Inputs are processed transiently and are not retained beyond what is necessary to generate an immediate response.

Ruqelo is designed for de-identified, anonymised, or synthetic clinical inputs only. Users must remove direct identifiers and avoid rare combinations of details that could reasonably identify an individual. Depending on jurisdiction, context, and the possibility of re-identification, de-identified or pseudonymised clinical information may still be treated as personal data under applicable law. Ruqelo therefore requires users not to submit patient-identifiable information and processes clinical inputs only as necessary to generate the requested output, subject to the data-handling terms described in this policy.

12. Not a Regulated Medical Device

Ruqelo is intended as clinician-supervised drafting, documentation, education, and reasoning-support software. It is not intended to diagnose, prescribe, monitor, treat, or replace professional clinical judgment. Regulatory classification of AI software varies by jurisdiction and intended use. Users and institutions are responsible for assessing applicable local regulatory requirements before deployment.

13. Binding Arbitration & Class Action Waiver

Any dispute arising from these Terms or use of Ruqelo shall be resolved exclusively through final and binding individual arbitration. Users waive any right to participate in a class, collective, or representative action. This does not prevent either party from seeking injunctive relief for intellectual property matters.

14. Governing Law

These Terms are governed by the laws of the State of Wyoming, USA, without regard to conflict-of-law principles.

15. Severability

If any provision of these Terms is held invalid or unenforceable, that provision shall be limited or severed to the minimum extent necessary, and all remaining provisions shall remain in full force and effect.

16. Entire Agreement & Acknowledgment

These Terms, together with the Privacy Policy and the Clinical Responsibility Commitment accepted at signup, constitute the entire agreement. By creating an account, the user confirms they have read, understood, and agreed to all of the above.

Subscriptions & billing

Last updated: 10 November 2026

Paid plans renew automatically at the end of each billing period until cancelled. You can cancel at any time from Account → Billing; access continues until the end of the period you have paid for.

Monthly plans: payments are non-refundable and we do not refund partial periods.

Annual plans: if you request a refund within 7 days of your first annual payment, we will refund it in full. After 7 days, annual payments are non-refundable.

Billing errors and duplicate charges are always refunded in full. Contact support@ruqelo.com within 30 days of the charge.

Purchases made through the Apple App Store or Google Play are billed and refunded by Apple or Google under their policies. Manage or cancel those subscriptions in your device's store settings.

Web purchases are processed by Link, Stripe's merchant of record, shown as 'Sold through Link'; your card statement shows LINK.COM* RUQELO; receipts come from Link; you can manage payment details, billing address and cancellation in Link or in your Ruqelo account.

Prices exclude applicable taxes (VAT, GST or sales tax), which are calculated at checkout from your billing address.

Purchases in the iOS and Android apps are handled by Apple and Google as before.

Customers in Ascension Island, China, Cuba, Iran, Kosovo, North Korea, Russia, Syria and Tristan da Cunha cannot buy on the web.

Link may issue a refund within 60 days of purchase in some cases, in addition to Ruqelo's own refund terms.

This does not affect any rights you have under the law of your country.

Contact

Ruqelo is operated by Ruqelo LLC, a Wyoming limited liability company. Questions about these Terms, billing or refunds: support@ruqelo.com.